![]() ![]() ![]() It formally lasted until 1:00 am but actually, people did not leave until 4:00 am. 5) Wedding – There was an extremely loud wedding one of the nights we were there. 4) Complimentary Wine Tasting – The person from the Winery presenting was about 1 hour late – and all the guests were asking each other what was happening – no one from Montage came out to us to explain that the person would be late. Apparently, we had it good as we met other guests who stated the pool was actually not open the day they arrived since it was closed for a private event. 3) Adult Pool – We had to get our own towels and set up our own umbrellas the water temperature was cool. The Montage Website did not indicate construction was ongoing. We finally got this remedied but this took most of an afternoon and we did not check into our new room until 5:15 pm. Our room had a view directly looking at another building. Our children were given a room directly next to a building being constructed with 8 workmen hammering away. Initially, our rooms were separated by several streets and they were extremely far from each other. ![]() 2) Rooms - We booked 2 rooms – one for my husband and me and one for our 2 adult children. The reception area was so congested with cars and golf cars that I was nearly run over with a Montage vehicle backing up. 1) Dismal reception – after driving from San Francisco, nothing was offered upon arrival – no glass of water, no explanation about the hotel and property, and no itinerary. We should have heeded the bad reviews… we were extremely disappointed in this hotel – this was our first experience with this brand and it will certainly be our last. Apparently, we had it good as we met other guests who stated the pool was actually not open the day they arrived since it was closed for a private event.Ĥ) Complimentary Wine Tasting – The person from. The Montage Website did not indicate construction was ongoing.ģ) Adult Pool – We had to get our own towels and set up our own umbrellas the water temperature was cool. The reception area was so congested with cars and golf cars that I was nearly run over with a Montage vehicle backing up.Ģ) Rooms - We booked 2 rooms – one for my husband and me and one for our 2 adult children. Thank you for your feedback, and please know we are here to assist with any issue you may feel is unresolved.We should have heeded the bad reviews… we were extremely disappointed in this hotel – this was our first experience with this brand and it will certainly be our last.ġ) Dismal reception – after driving from San Francisco, nothing was offered upon arrival – no glass of water, no explanation about the hotel and property, and no itinerary. In case this has not gone through in this time period, we have also messaged you privately with the contact details for a member of our team who can assist further. Please understand it can take 7-10 business days for the money to be entered back into your account. We looked into this matter at the end of the business day on Friday, July 29, and records indicate the refund to your American Express card has been processed. Per your request, our team did refund the final two evenings back to you. Despite our efforts to assist and remedy your concerns, we understand we were not able to create the environment which you sought after. With respect to the private event taking place at the resort, we apologize this was a source of frustration for you during your stay and had understood our team took action to make this right for you. Shree Somnath Maheswari Samaj Atithi Gruhĭear Rray, We hear your feedback and were disappointed to learn that our guest room décor and overall style of the resort, was not to your personal taste.Hotels near Ridge Vineyards Lytton Springs.Hotels near Healdsburg Community Services Department.Hotels near Five Star Limousine Wine Tours and Transportation Day Tours.Hotels near Healdsburg Ridge Open Space Preserve.Healdsburg Hotels with Laundry Facilities.Healdsburg Hotels with Air Conditioning.
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